User:Niteowlneils/csdornot/Neil Smith

Neil Smith

niteowlneils@yahoo.com

Seeking an SQA position where I can improve software quality by applying my fourteen years testing experience and interdepartmental communication skills. When measurable, I outperform other testers by 40%. I have a reputation for being able to locate the hardest to reproduce bugs.

Summary of Qualifications

· Over fourteen years testing software in diverse environments, including: shrink-wrap, Web content, e-commerce, and browser-based CD content · Cross-platform experience, including thirteen years with Windows and three years with Mac OS · Familiar with a variety of approaches to testing, including white-box, black-box, compatibility, regression, and creating and running automated test scripts · Consistently outperform other testers in both quantity and quality of bug reports · Strong technical, interdepartmental, and interpersonal, oral and written communications skills · Comfortable working on multiple projects simultaneously · Proficient with a variety of testing and development tools, along with general office software · Experienced creating test plans, test cases, and other test documents to varying degrees of granularity · Proven ability to be productive with unfamiliar technologies almost immediately · Proficient with full software development life cycle (requirements through maintenance) · U.S. Citizen

Work Experience

Rivio, Inc., Santa Clara, CA 2000-present. Senior Quality Assurance Engineer. Performed black-box testing of two Web sites--one aimed at the needs of small businesses, and the other, CPAs. Created automated tests using SilkPerformer. Also found bugs via code review. Proofread help and content. Contributed significantly to the interface design. Fixed bugs using ASP, JavaScript, Visual Basic, and Microsoft Content Management Server. Wrote internal technical documentation. Built a test rack for the CPA-oriented site. Served as a back-up configuration management person.

QualityLogic, Inc., Redmond, WA 1997-2000. Software Tester. Tested in-flight software (for 737, Dash 8, etc.) in Win95 and NT environments writing test scripts in Cantata, an automated testing tool that uses a C-based script language. Also tested browser-based software, and both the UI and command line interface of an IRC administration tool.

ST Labs, Inc. (merged with Data Dimensions, then VeriTest), Redmond, WA 1997-1998. Software Tester. Tested educational and other software and proofread/tested browser-based training materials in Win95 and NT environments.

Edmark Corp. (now one of the Riverdeep family of brands), Redmond, WA 1992-1995. Software Quality Assurance Test Lead for over two dozen products for Macintosh, MS-DOS, and Windows 3.1/Win32 platforms. Primary function was user-oriented functionality testing. Other duties included training and supervising other testers, preparing and executing test plans and scripts, setting up new computers and configuring for compatibility testing, burning CD-ROMs and making disk sets for production, and reviewing and occasionally writing documentation. Provided seasonal technical phone support.

ButtonWare, Inc. (out of business), Bellevue, WA 1991. Software Tester. Tested several DOS products and reviewed documentation. ButtonWare's flagship product, PC-File, was a shrink-wrapped product with over 50,000 users.

Gasboy, Inc., Bothell, WA 1991. Technical Writer. Duties included writing, reviewing, and updating documentation.

LapLink, Inc. (formerly Traveling Software, Inc.), Bothell, WA 1988-1990. Software Quality Assurance Test Lead for over a dozen products for Macintosh, DOS, and Win32 platforms. Primary function was user-oriented black-box testing. Other duties included training and supervising other testers, preparing and executing test plans and scripts, and reviewing and writing documentation. Wrote a small C program to generate test data.

LapLink, Inc. (formerly Traveling Software, Inc.), Seattle, WA 1984-1986. Technical Support Lead and Software Tester. Duties included testing products before release, supporting the products after release, writing and mailing press releases, and reviewing and occasionally writing documentation.

Related Skills & Courses

· Earned year-long Software Product Management Certificate Program certificate through the University of Washington Extension (1991-92) · Maintained/modified/redesigned bug databases in MS-Access, FileMaker Pro, an in-house Web-based tool, and Soffront's Track software · Regularly used SilkPerformer, VSS, PVCS, MS-SQL Query Analyzer, and the Visual Studio IDE · Prepared test plans, scripts, and reports in MS-Excel and MS-Word · Burned CD-ROMs for testing, shrink-wrap production, and Web deployment · Familiar with differences between modern versions of Internet Explorer and Netscape--also a frequent Opera user, and occasional Mozilla user · Regularly submit bug report feedback to sites I visit as a regular user · Hardware and software installation/configuration for both Mac and PC · Comfortable working with MS Office, RegEdit, WIN.INI, SYSTEM.INI, Chooser, Control Panels, System Extensions, CONFIG.SYS, AUTOEXEC.BAT, EDLIN, etc. · Expert user of CP/M, NorthStar DOS, and TRS-80 Model 100 computers when they were popular